Returns and Refund Policy
Last updated: November 20, 2017
Thank you for shopping at Skill Trek.
Please note that Skill Trek Complete Software and Skill Trek Express are separate products and aren't interchangeable.
If you are not entirely satisfied with your purchase, we're here to help.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Skill Trek Express Physical Products
Our physical products can be returned within 7 days of the original purchase of the product, and it must be returned in good condition. A new product may be exchanged for another product or returned for a refund.
Returns will be subject to a 15% re-stocking fee.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By email: info@skilltrekker.com
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Skill Trek.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Subscriptions
The Service is billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly, quarterly, or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Skill Trek DBA cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Skill Trek DBA customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Skill Trek DBA with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Skill Trek DBA to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Skill Trek DBA will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@skilltrekker.com